Terms of Service
Terms of Service

Terms of Service (TOS)

This is a contract between the Client (you) and GoldGuard (us), an online gold trading company based in Dubai. By registering and opening an account with us, you agree that you have read, understood and accepted all of the terms and conditions contained in this agreement, as well as our privacy policy. The relationship between you and us will be managed and regulated by this agreement.

 

Use of website

  1. The website has restricted areas and unrestricted areas. Restricted areas are for Clients that have opened an account with GoldGuard and unrestricted areas are informational platforms.

  2. Upon registration you will gain access to restricted areas of GoldGuard, you will agree to this TOS and accept this TOS will apply every time the account is utilised.

  3. GoldGuard will not check your identity every time the account is opened and is entitled to believe that all activity in the account is authorised by the Client in whose name the account is in.

  4. You accept that it is your responsibility to safeguard your username and password.

  5. Access to GoldGuard may vary without prior notice. All reasonable efforts will be made to allow uninterrupted access but we cannot guarantee any unforeseen interruptions.

  6. You confirm that you will only use GoldGuard for the purposes as outlined in these Terms of Service and agree to not interfere or mismanage data or software associated with the website.

 

Website content and accuracy

  1. All content and associated material on the website is the property of GoldGuard. By accessing the GoldGuard website, you accept that you will only use GoldGuard for the purposes outlined in these TOS and will not replicate or attempt to modify any associated data or software without the prior written permission of GoldGuard.

  2. All content has been researched extensively by GoldGuard, however we do not take responsibility for any misrepresentation or inaccuracies in data provided. Content was written based on available information and with the best intention. We do not assume liability, nor do any of our information providers for any errors and omissions in the content.

  3. GoldGuard does not undertake any obligation to update information.

  4. All content is based on personal interpretation and does not act as financial guidance on any transactions. You endeavour to make your own informed financial decisions through your own investigations and if you are unsure about anything to then seek professional expert advice.

  5. GoldGuard will not be liable for any delays, disturbances or unavailability of the website. You appreciate that we run an online platform that could be subject to technical difficulties that are not in our control.

 

Personal information

  1. You must be 18 years and over to be eligible to open an account with GoldGuard.

  2. All personal information given to GoldGuard must be true. If there is any suspicion that your personal details are untrue then we reserve the right to close or disable the account.

  3. If you change your personal information you must inform GoldGuard. We will not be held responsible for any miscommunication nor misconduct for lack of knowledge of current information.

  4. We warrant that we will not reveal your identity to third parties unless we are under any legal obligation to do so. You agree not to make attempts to establish the identity of any of our customers.

  5. Your privacy rights are important to GoldGuard, for more information please refer to the Privacy Policy.

 

Depositing funds

  1. You accept that funds can only be deposited into your GoldGuard account via bank transfer and that your bank will be expected to adopt standard banking procedures on any incoming payments to GoldGuard such as providing your bank name, account name, bank account number and your GoldGuard username.

  2. We are not accountable for any delays or errors you make in booking transactions by your designated banks in the process of making bank transfers to GoldGuard. If your funds are sent to the wrong account by mistake we will not be held responsible to recover or redirect the funds to the correct account. This is also applicable to the time of terminating your GoldGuard account.

  3. There is no set limit for a minimum deposit, you can deposit your preferred amount.

  4. All bank transfers must be done in USD or EURO. GoldGuard will not be liable for any foreign exchange charges.

  5. If depositing more than 50,000 EUROS, we reserve the right to request further documentation from you and/or your bank.

  6. There will be no loading charges from GoldGuard and we are not responsible for any fees your account holding bank may charge.

 

Buying gold

  1. When you place an order to buy gold, it will be a live transaction. At the time of purchase, you will be charged the spot rate.

  2. We use a third party API for gold spot price. You accept that GoldGuard is not responsible for the changes nor the accuracy of the data provided by the third party API. Please refer to section 2.0. Website Content and Accuracy for further clarification..

  3. In order to complete your purchase request there must be sufficient funds in your GoldGuard account to cover the entire cost or the order will not be processed.

  4. GoldGuard does not advise on transactions, all transactions are at your own risk. We shall not be liable for any loss, damage or debt to the client arising directly or indirectly from this agreement or any transaction. Please refer to 2.0. of this contract for further information.

  5.  You cannot cancel your order or reverse your order once it has been processed.

  6. Under no circumstance will GoldGuard make payments or lend money to our clients to enable purchasing of gold.

  7. You take responsibility to keep a regular check on your trading history to ensure that it equates to your transactions, verifying there are no unauthorised dealings that have occurred in your GoldGuard account. You must notify us of any unrecognised activity within 30 (thirty) days of any unknown transactions.

 

Storing gold

  1. The gold bullion will be stored in high security vaults in the Dubai Airport Free Zone (DAFZA) on behalf of the Client by GoldGuard.

  2. The Client will not have access to their purchased gold or to the vaults. However audit reports will be available to Clients to read only.

 

Selling gold

  1. Gold cannot be sold to any third party.

  2. GoldGuard will buy back any gold that you want to sell in a live spot transaction.

 

Closing the account

  1. In order to close your GoldGuard account you will have to sell all your gold back to GoldGuard.

  2. You can terminate your account at any time with no penalty charges.

  3. To refund deposits made in GoldGuard, you will need to provide bank details to refund your money in the same currency it is stored in. We will not be responsible for incorrect information (see Depositing Funds 4.2).

 

Account suspension and closure

  1. In the case of breach of security and/or GoldGuard believes there is a risk to GoldGuard as a company or to your account we reserve the right to suspend or close any account without prior notice, but this will not be at the cost of your assets.

 

Making ammendments

  1. The Terms of Service document is an important part of a business relationship. It forms the basis of security, confidence and understanding. It is therefore subject to amendments from time to time to better the service provided to clients

  2. GoldGuard reserves the right to make amendments without any consent or prior warning. If there are significant changes, you will be alerted via email and given 30 days-notice in which you can either accept the new TOS or terminate your account under the previous agreement.

 

Charges

  1. Charges applicable to your account will be agreed with you before entering into any transaction and will be shown on the statement sent to you.

  2. Charges may be changed from time to time without prior notice to you.

 

Security

  1. GoldGuard has taken necessary measures to employ safe technology but cannot protect from third party interception in the form of bugs and viruses or advanced technical interference.

  2. The website may incorporate links to external platforms that are not in the control of GoldGuard. We do not take responsibility for third party website actions and representations.

  3. Security of your personal information has been outlined in our Privacy policy and forms part of this agreement.

 

Indemnity

  1. You indemnify to hold GoldGuard and its officers, directors, agents, servants, and employees harmless from any and all liabilities, losses, suits, claims, judgments, fines, penalties, demands or expenses, including (but not limited to) all reasonable costs for defense and investigation thereof (including but not limited to attorneys’ fees, court costs and expert fees).

 

Communication

  1. You agree that we are entitled to communicate with you by e-mail and/or secure notification through our Website.

  2. Clients can contact GoldGuard through [email protected]

  3. All notifications and other communications to you will be sent to the e-mail address that you provided to us at the time of registration. We will not be liable for any errors or changes in contact information provided by you.

 

Jurisdiction

  1. This Agreement shall be governed and construed in accordance with the laws of the DIFC (Dubai International Financial Centre).

 

Force Majeure

  1. GoldGuard will not be accountable for any delay or failure to follow through procedures in the event of unforeseeable circumstances beyond its reasonable control; including, but not limited to, sabotage, Acts of God, computer or telecommunications hacking, war or warlike hostilities, civil riots, terrorism, government regulations including blockades, embargoes and/or trade restrictions, shortage of material or labour, market manipulation and any other such circumstances.